Frequently Asked Questions

1. How can I place an order?

Simply browse our website, add your desired items to the cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

2. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment gateways such as [Apple Pay, Google Pay, or your preferred platforms].

3. Do you offer local delivery?

Yes! We offer fast local delivery within 48 hours for orders within Kenya.

4. Do you ship internationally?

Absolutely. We ship worldwide, and international orders are typically delivered within 14 business days.

5. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number and a link to follow your package’s journey.

6. Can I change or cancel my order?

If your order hasn’t been processed yet, we may be able to change or cancel it. Contact us as soon as possible at orders@wezeka.com.

7. What if I receive a damaged or wrong item?

We’re sorry for the inconvenience! Please contact us within 48 hours of receiving your order, and we’ll arrange a replacement or refund as needed.

8. Do you accept returns or exchanges?

Yes, we offer returns and exchanges within 14 days of delivery. Items must be unused and in original packaging. See our Return Policy for full details.

9. Are your products eco-friendly/sustainably sourced?

Yes, we prioritize sustainability by using eco-friendly packaging and responsibly sourced materials.

10. How can I contact customer service?

You can reach us anytime via email at hello@wezeka.com or use the contact form on our website. Our team responds within 24–48 hours on business days.