Shipping & Delivery Policy
Effective Date: May 8th 2025
Last Updated: May 8th 2025
At Wezeka.com, we’re committed to delivering your orders as quickly and reliably as possible. Please review our shipping and delivery terms below.
1. Local Delivery (Within Kenya)
- We offer fast local delivery within 48 hours from the time your order is confirmed.
- Orders are processed on business days (Monday to Friday, excluding public holidays).
- You’ll receive a confirmation email with tracking details once your order is dispatched.
2. International Shipping
- We ship to most countries worldwide using trusted third-party courier services.
- Estimated delivery time: Within 14 business days (2 weeks) from dispatch.
- Delivery times may vary depending on destination, customs processing, and local courier efficiency.
3. Shipping Partners
We work with reputable third-party logistics partners to ensure your orders are delivered safely and on time. Delivery may be made by:
- [DHL, FedEx, local courier services, etc.]
4. Tracking Your Order
Once your order has been shipped, you’ll receive an email containing a tracking number and instructions to monitor your package.
5. Shipping Fees
- Shipping costs are calculated at checkout and vary depending on the delivery location and order size.
- Occasionally, we may offer free shipping promotions—watch for updates on our homepage or subscribe to our newsletter.
6. Customs & Import Duties (For International Orders)
International shipments may be subject to customs fees, import taxes, or other charges imposed by the destination country. These are the responsibility of the recipient and are not included in our shipping charges.
7. Delivery Issues or Delays
While we strive to meet delivery timeframes, delays may occasionally occur due to high demand, weather, customs, or courier issues. If your order hasn’t arrived within the estimated window, please contact our support team at [Your Email] for assistance.
8. Contact Us
For any questions about your order or shipping information, feel free to reach out:
📧 Email: hello@wezeka.com
📦 Customer Support: support@wezeka.com
📍 Business Address: 31170,00600 Nairobi, Kenya